Terms & Conditions

Cancellation of Subscription Services

Subscription Services may be cancelled by giving notice in writing at any time after the end of the Minimum Term and paying the subsequent billing cycle (effectively one more final invoice) in advance. For the avoidance of doubt, if an invoice has already been issued when notice is received, then the final invoice will be the one following that already issued. The Final Invoice will include the total agreed budget, not just a pause fee. At Harper Digital's discretion, this may be reduced to the retainer portion only of the invoice. You have the right to suspend (pause) your Subscription Services, however, should this pause last for longer than twenty-eight days, we reserve the right to charge $50.00 plus GST per month following the twenty-eight days in technology costs (including but not limited to call tracking, dashboard, administration). You may suspend (pause) your account with us for a hold fee, however, if the you wish to cancel any Subscription Service in accordance with this clause, you will need to pay notice period at the amount of the previous full invoice unless otherwise agreed.

Cancellation of Hosting

You may cancel your Hosting at any time after the end of the Minimum Term, by providing us at least twenty eight Working Days’ written notice. Upon cancellation of the Hosting, your website will no longer be live on the web. You have the option to migrate your website to a new hosting provider, by requesting an export of your website content and databases, this service will be billed at a reasonable rate by us. The parties agree that this service is an export only, and no responsibility is taken by us with regard to migrating and loading the website with your new provider.